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Organisational KPIs

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# Annual strategy planning cycle time

Industry: Any
Functional Area: Strategy and Performance Management
Measures the average duration required for functional area Heads to submit their resp ... See more
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  24 fields
  0
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# Reopened tickets

Industry: Any
Functional Area: Information Technology
Measures the number of service tickets that were initially closed but later reopened ... See more
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  24 fields
  0
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% EA roadmap completion rate

Industry: Any
Functional Area: Information Technology
Measures the percentage of initiatives from the enterprise architecture roadmap that ... See more
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  24 fields
  0
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% Recovery point objectives (RPO) compliance rate

Industry: Any
Functional Area: Information Technology
Measures the percentage of disruption recoveries that meet the RPO, the maximum accep ... See more
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  24 fields
  1
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% EA standardisation rate

Industry: Any
Functional Area: Information Technology
Measures the proportion of IT assets that are compliant with established standards ou ... See more
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  24 fields
  0
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% IT services with service owners

Industry: Any
Functional Area: Information Technology
Measures the percentage of IT services that have a designated service owner assigned ... See more
  24 fields
  0
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$ Carbon offset investments

Industry: Any
Functional Area: Sustainability
Measures the investment made by an organization in purchasing or generating carbon of ... See more
  24 fields
  3
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% IT services availability

Industry: Any
Functional Area: Information Technology
Measures the percentage of time that IT services are available and operational relati ... See more
  24 fields
  1
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% Disaster recovery tests success rate

Industry: Any
Functional Area: Information Technology
Measures the percentage of successful disaster recovery tests completed out of all th ... See more
  24 fields
  1
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# Disaster recovery tests

Industry: Any
Functional Area: Information Technology
Measures the number of disaster recovery tests performed to evaluate an organization’ ... See more
  24 fields
  0
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research library

The Top 25 Project Management KPIs - Extended Edition
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Performance Magazine: Printed edition - February 2020
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The Functional Area KPI Dictionary series
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