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Organisational KPIs

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# Employee Net Promoter Score (eNPS)

Industry: Any
Functional Area: Human Resources
Measure the satisfaction and loyalty of employees towards an organization. See more
NEW
  24 fields
  122
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# Brand protection initiatives

Industry: Any
Functional Area: Marketing & Communications
Measures the number of initiatives implemented to protect the organization's brand as ... See more
NEW
  24 fields
  0
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% Brand lift

Industry: Any
Functional Area: Marketing & Communications
Measures the change in consumer awareness, perception, or intended behavior among con ... See more
  24 fields
  1
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% Over-the-counter (OTC) drug sales

Industry: Healthcare
Functional Area: N/A
Measures the percentage of pharmacy drug sales generated from over-the-counter (OTC) ... See more
  24 fields
  0
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% Prescription refill rate

Industry: Healthcare
Functional Area: N/A
Measures the percentage of prescriptions that are refilled relative to the number of ... See more
  24 fields
  16
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# Prescription fulfillment speed

Industry: Healthcare
Functional Area: N/A
Measures the average time in minutes taken to process and fulfill a medication order ... See more
  24 fields
  5
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% Prescription fulfillment accuracy

Industry: Healthcare
Functional Area: N/A
Measures the percentage of prescriptions filled correctly out of all prescriptions pr ... See more
  24 fields
  6
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% Residual ratio of inclusions

Industry: Manufacturing
Functional Area: N/A
Measures the percentage of residual non-metallic inclusions that remain in the final ... See more
  24 fields
  3
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% Heat treatment success rate

Industry: Manufacturing
Functional Area: N/A
Measures the percentage of metal parts that successfully meet required mechanical pro ... See more
  24 fields
  2
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% Test rejection rate

Industry: Healthcare
Functional Area: N/A
Measures the percentage of laboratory tests rejected due to errors, contamination, or ... See more
  24 fields
  4
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The Top 25 Project Management KPIs - Extended Edition
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Performance Magazine: Printed edition - February 2020
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The Functional Area KPI Dictionary series
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