Organisational KPIs

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# Average reponse time to service request

Industry: Any
Functional Area: Sales and Customer Service
Measures the average amount of time required to act on a service request, from the mo ... See more
  24 fields
  16

# Customers

Industry: Any
Functional Area: Marketing & Communications
Measures the total number of people or businesses to whom a company sells products an ... See more
  24 fields
  23

% Return on assets

Industry: Any
Functional Area: Finance
Measures the percentage of earnings generated, from invested capital or assets. See more
  24 fields
  548

# Project benefits identified

Industry: Any
Measures the number of benefits identified throughout the course of a project impleme ... See more
  24 fields
  641

# Completed projects reviewed

Industry: Any
Measures the volume of projects that have been reviewed after implementation. See more
  24 fields
  1326

$ Grants to individuals

Functional Area: N/A
Measures the total amount of grants offered to individuals in the reporting period. See more
  24 fields
  18

% Endowment management from endowment assets

Functional Area: Any
Measures the percentage of a university's endowment assets that were directed towards ... See more
  24 fields
  9

$ Grants to institutions

Functional Area: N/A
Measures the total amount of grants offered to institutions through endowment in the ... See more
  24 fields
  7

% Submitted funding proposals

Functional Area: N/A
Measures the ratio of funding proposals submitted out of the total proposals planned ... See more
  24 fields
  3

% Funding proposals pending

Functional Area: N/A
Measures the ratio of funding proposals awaiting decisions, out of the overall number ... See more
  24 fields
  9

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Top 20 KPIs - 2016 Extended Edition
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PERFORMANCE Magazine - April 2016
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The Functional Area KPI Dictionary series
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