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Organisational KPIs

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% Legacy systems modernisation rate

Industry: Any
Functional Area: Information Technology
Measures the percentage of legacy systems that have been updated or replaced with mod ... See more
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  24 fields
  0
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# Sales qualified leads (SQL)

Industry: Any
Functional Area: Sales and Customer Service
Measures the number of potential customers identified by the sales team as having a h ... See more
NEW
  24 fields
  0
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$ Pipeline velocity

Industry: Any
Functional Area: Sales and Customer Service
Measures the speed at which opportunities move through the sales pipeline in the repo ... See more
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  24 fields
  3
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# Legacy systems

Industry: Any
Functional Area: Information Technology
Measures the number of outdated or older systems, software, and hardware that are sti ... See more
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  24 fields
  0
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% Loss rate

Industry: Any
Functional Area: Sales and Customer Service
Measures the percentage of sales opportunities that a company fails to close. See more
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  24 fields
  0
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# Lead to opportunity ratio

Industry: Any
Functional Area: Sales and Customer Service
Measures the ratio of leads that progress to become qualified sales opportunities. See more
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  24 fields
  0
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% Outbound leads

Industry: Any
Functional Area: Sales and Customer Service
Measures the percentage of potential customers that are reached out by company. See more
  24 fields
  0
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% SLA breach rate

Industry: Any
Functional Area: Information Technology
Measures the percentage of IT service requests or incidents that have breached the Se ... See more
  24 fields
  2
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% Services with active SLA

Industry: Any
Functional Area: Information Technology
Measures the percentage of IT services that have an active and documented SLA relativ ... See more
  24 fields
  0
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% Inbound leads

Industry: Any
Functional Area: Sales and Customer Service
Measures the percentage of potential customers who voluntarily engaged with the compa ... See more
  24 fields
  2
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research library

The Top 25 Project Management KPIs - Extended Edition
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Performance Magazine: Printed edition - February 2020
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The Functional Area KPI Dictionary series
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