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Organisational KPIs

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% Local supplier spend

Industry: Any
Functional Area: Sustainability
Measures the percentage of total spending allocated to local suppliers within the org ... See more
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% IT services compliant with ITIL

Industry: Any
Functional Area: Information Technology
Measures the percentage of IT services that adhere to ITIL (Information Technology In ... See more
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  24 fields
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$ IT total cost of ownership (TCO)

Industry: Any
Functional Area: Information Technology
Measures the cost incurred by the organization for owning and maintaining its entire ... See more
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% Employee satisfaction with IT services

Industry: Any
Functional Area: Information Technology
Measures the percentage of employees who express satisfaction with the quality of act ... See more
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# IT system overload incidents

Industry: Any
Functional Area: Information Technology
Measures the number of incidents where IT capacity was exceeded or overloaded, leadin ... See more
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  24 fields
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% Positive feedback on changes

Industry: Any
Functional Area: Strategy and Performance Management
Measures the percentage of positive feedback received from employees as a result of t ... See more
  24 fields
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% Women in leadership positions

Industry: Any
Functional Area: Sustainability
Measures the percentage of leadership positions occupied by women relative to all lea ... See more
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% Employees above minimum wage

Industry: Any
Functional Area: Sustainability
Measures the percentage of employees who earn wages higher than the local minimum wag ... See more
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% Incidents of discrimination with corrective actions taken

Industry: Any
Functional Area: Sustainability
Measures the percentage of incidents of discrimination where corrective actions have ... See more
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% Redundant applications

Industry: Any
Functional Area: Information Technology
Measures the percentage of applications that perform similar functions and are consid ... See more
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research library

The Top 25 Project Management KPIs - Extended Edition
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Performance Magazine: Printed edition - February 2020
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The Functional Area KPI Dictionary series
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